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FAQ


Frequently Asked Questions

How early should I arrive?

Please arrive 15-30 minutes early.  Guests who arrive more than 30 minutes late may be denied admittance. 

How long will my visit take?

A trip through Sneakertopia lasts about an hour. Your photos and memories last a lifetime. You’re invited to browse Sneakertopia’s gift shop afterward, where we will feature exclusive limited edition merchandise and collabs from Sneakertopia artists.

What should I bring?

Bring your ticket on your mobile device, a photo ID, and your passion for creativity and sneakers.

Please, no outside food or drink is permitted within Sneakertopia.

What should I leave at home/in the car?

  • Strollers
  • Large bags
  • Backpacks and bags may be subject to screening on entry and exit, so please don’t bring them unless absolutely necessary.
Can I bring my pet?

    Sneakertopia loves pets. However, pets are not allowed. The only exception is for service animals on a leash and under their master’s control as authorized by applicable law.

    Noises and Flashing Lights Sensitivity

    Please be advised that Sneakertopia's exhibit uses music and lights that may be at times loud and bright, as a part of the sensory experience. If you or a member of your party is sensitive to these factors, please come prepared. Feel free to notify a Sneakertopia staff member if you are ever feeling uncomfortable and need to skip past a particular section.

    What payments do you accept?

    We accept all major credit cards. We do not accept cash. We do not have cash on-site.

    What if I have questions about my tickets?

    For ticketing questions (status, upgrades, or other concerns) please visit Sneakertopia's ticketing partner, See Tickets US. Their FAQ page is at support.seetickets.us. For questions, please fill out the See Tickets Customer Service form for prompt email support, or call (323) 908-0607.

    What is the refund policy?

    All sales are final. There are no refunds under any circumstances. For information about exchanges, please contact support.seetickets.us.

    What does my ticket include?

    Your ticket will grant you one time access to the Sneakertopia pop art exhibit, where you will be able to get up close and personal with rare kicks and streetart masterpieces. 

    Is Sneakertopia wheelchair/ADA accessible?

    Yes!

    Do you have restrooms?

    The public restrooms are located adjacent to the museum, part of the HHLA complex, on the same floor.

    What terms and conditions apply?

    All guests that purchase a ticket or enter Sneakertopia are subject to Sneakertopia’s Guest Release and Waiver of Liability, Promise Not To Sue, Assumption of Risk, and Indemnity Agreement, a copy of which can be found online here. Each guest will be deemed to have consented to the terms of such agreement by purchasing a ticket to or entering Sneakertopia.