General Manager - Los Angeles


Join our team as the General Manager of Sneakertopia Los Angeles. Take four wall P&L accountability, leading a team of Assistant Managers, Brand Ambassadors and Sneakertopia Associates.

Be the General Manager of our Sneakertopia Pop-up Museum flagship location.

This is a temporary Salaried position that will run for four to five months. Reporting to the CEO, there is opportunity for this to evolve into a full time permanent position.

We are looking for retail & entertainment Leaders who love people, to entertain crowds, and be a team member that also leads.

 

You must be able to ignite the energy of your team, manage competing priorities and operational logistics in order to create a superior experience for all! 

WHAT YOU WILL DO:

  • Manage day-to-day Sneakertopia operations, establishing and maintaining a positive, high-energy work environment, while providing leadership to set and maintain Sneakertopia Brand standards and training for a superior customer experience
  • Responsible to deliver, through your team of Assistant Managers, Brand Ambassadors and Sneakertopia Associates, a consistent experience for our visitors while ensuring all daily operational needs meet our high standards.
  • Resolve visitor & team members concerns while establishing consistent responses and guidelines for all.
  • Maintain an exemplary level of customer service at all touch points within our Sneakertopia location.
  • Support CEO in executing cycle count and inventory management process.
  • Lead additional training of all Sneakertopia associates with our retail store.
  • Protect company assets and minimize loss through store standards and operating procedures.
  • Collect visitor feedback focusing on continuous improvement.
  • Maintain and build a strong sense of community, integrity and brand for all interacting with the Sneakertopia brand.
  • Effectively communicate and the Senior Leadership team, direct reports & contracted vendors (security, parking services & janitorial).
  • Be the steward of the Sneakertopia brand while being present and accessible throughout Sneakertopia.

WHAT YOU HAVE:

  • You love to work with people, with at least 3 years Leadership experience Retail, Customer Service, Entertainment or Hospitality industry.
  • Flexibility to support your team and internally motivated to develop them to achieve professional and organizational goals.
  • Maintain the pace and sense of urgency while working effectively and enthusiastically in a high-volume, high paced environment.
  • Proven success in scheduling and managing a large team of part-time employees is mandatory.
  • Demonstrable, successful skills in customer service, employee retention and de-escalation of employee relations and customer matters.
  • Regular weekend and evening availability.
  • Expertise in Google Docs, Mac OS and other productivity apps.
  • High familiarity with social media apps.
  • Excellent written, verbal communication, planning and prioritization skills
  • Knowledge of Point of Sale technology, eg. Shopify POS.
  • Burning desire to work in a startup, first ever, build-the-plane-while-flying-it environment.
  • Knowledge of carpentry, electrical, art and audio preferred.
  • Voracious learner with passion to share knowledge and improve.